Customer FAQs

Choose the service that fits, place the order, and share the person, occasion and emotional direction you want the poem to carry. The poem is then written by hand for that brief rather than generated automatically.

The finished custom poem is written by the poet behind Messages Never Sent. AI is not used to write the commissioned piece itself, so the voice, judgement and emotional choices stay human.

Turnaround depends on the service level and the complexity of the story you want captured. If you have a deadline such as a birthday, wedding or farewell, include it when ordering so the schedule can be confirmed early.

Yes. If something important has been missed or the tone needs adjusting, you can request a revision. It helps to be specific about what you want to feel different rather than simply saying it is not quite right.

Yes. Many customers order a poem specifically for a card insert, framed print or keepsake. If you are pairing it with a blank card from another retailer, mention the card size or space available so the poem can be shaped to fit neatly.

Custom poems can be written for love, anniversaries, weddings, birthdays, new babies, memorials, apologies, long-distance relationships and moments that do not fit a standard card aisle. If the story matters to you, it is worth asking.

The best briefs include who the poem is for, the occasion, the relationship, the emotional tone you want, and any details that feel unmistakably theirs. Names, dates, places, private jokes, voice notes and memories are all useful if they help the poem feel true.

Often, yes. If the poem is for a birthday, proposal, funeral, wedding or another fixed moment, say that upfront before or during checkout. Last-minute requests can sometimes be fitted in, but it is always better to check than assume.

Yes. You can ask for something tender, sharp, hopeful, restrained, romantic, celebratory, conversational or more literary. If there is a balance you want, such as emotional but not cheesy or honest but still warm, include that in the brief.

Absolutely. Those details usually make the poem stronger because they stop it sounding generic. You can include as much or as little as feels comfortable, and it is fine to flag anything that must be handled gently or left implied rather than stated plainly.

Your brief is treated as private working material for the commission. Only the information needed to write, manage and deliver the order is used, and you can also review the site privacy and data-rights pages if you want the fuller policy detail.

Yes, where that service is offered. Audio can work beautifully for gifts, keepsakes and moments where hearing the words matters as much as reading them. If you want a spoken version, say so early so the format and delivery can be planned properly.

Yes. Poems can sit inside a wider experience such as a card insert, framed piece, bundle or curated gift. If you already know the format, dimensions or surrounding items, include them so the writing can be shaped to the final experience rather than treated as a generic block of text.

Important order and request updates are sent by email, and some custom services also provide a private tracking or reveal link where relevant. If anything time-sensitive changes, the safest thing is still to reply to the latest message rather than wait and worry.

When a clothing or gift item is marked as a Printify-fulfilled product, production and postage are handled through Printify's print-provider network. The product page should make it clear if checkout happens through the site's own flow or through an external provider route so you know where the order is being completed.

For Printify-made products, production-side order issues such as damage, faults or parcels treated as lost can usually be reviewed for a reprint or refund. Messages Never Sent also accepts returns for the wrong size or colour chosen by the buyer, but that is handled under the site's own policy rather than Printify's standard made-to-order returns approach, so customers should make contact before sending anything back.

Yes. Some of the most meaningful commissions come from difficult, delicate or unresolved situations. You can keep the brief short if that feels easier at first, and the work can still be shaped with care, restraint and emotional accuracy rather than forced sentiment.