Refunds and cancellations

Refund terms may differ depending on whether the purchase is a ready-made product, a digital item, or personalised creative work such as a custom poem.

If work has not started yet, cancellation may still be possible. Once personalised work has begun, refunds are usually limited because the service is being created specifically for the buyer.

For Printify-fulfilled clothing or gift items, the site owner accepts returns for the wrong size or colour chosen by the buyer under the site's own policy. Customers should submit a return request before returning anything so the order can be reviewed and the correct next steps can be given.

If something arrives damaged, faulty, or there is a clear fulfilment issue, customers should contact the site owner as soon as possible so it can be reviewed fairly and raised with the fulfilment provider where needed.

Made-to-order provider rules and the website's own customer policy are not always the same. Size and colour returns offered by the website are a merchant decision, so the live refund policy should always be checked before ordering.

The return form is available at /returns.

Later, this page can be replaced by a CMS-managed policy page using the page key refund-policy.